Privacy Policy

Privacy Policy Last Updated: August 2026 VHIR Tech is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.vhirtech.shop, use our services, or interact with us. By using our services, you consent to the practices described in this policy. Information We Collect Personal Information You Provide We collect information you voluntarily provide when you fill out contact forms or inquiry forms, create an account on our platform, subscribe to newsletters, request quotes or consultations, purchase our services, leave reviews or testimonials, or communicate with our team via email, phone, or chat. Types of personal information collected include your full name, email address, phone number, company name and job title, postal address, payment information which is processed securely by third parties, project requirements and business details, profile photos for reviews or testimonials, and communication preferences. Information Collected Automatically When you visit our website, we automatically collect device information including browser type, operating system, and device type. We also collect log data such as IP address, access times, pages viewed, and referring URLs. We collect approximate geographic location at the city and country level. We track usage data including click patterns, time spent on pages, and features used. We also use cookies and tracking technologies as described in this policy. Information from Third Parties We may receive information about you from social media platforms if you interact with us through social media, business partners and service providers, publicly available sources, and analytics providers such as Google Analytics and Vercel Analytics. How We Use Your Information For service delivery, we use your information to provide and maintain our services, process transactions and payments, deliver project deliverables, provide technical support, and manage your account. For communication, we use your information to respond to inquiries and requests, send project updates and notifications, send administrative information, deliver marketing communications with your consent, and send newsletters. For improvement and analytics, we use your information to analyze website usage patterns, improve our services and user experience, develop new features and products, conduct research and analytics, and personalize content. For legal and security purposes, we use your information to comply with legal obligations, prevent fraud and abuse, protect our rights and property, enforce our Terms and Conditions, and respond to legal requests. Cookies and Tracking Technologies Cookies are small text files stored on your device that help websites function and collect information about your browsing behavior. We use essential cookies which are required for authentication, security, and session management and cannot be disabled. We use performance cookies for website analytics, load time optimization, and error tracking. We use functional cookies for language preferences, theme settings, and personalization. We use marketing cookies with your consent for ad targeting, campaign measurement, and social media integration. You can control cookies through your browser settings. Disabling essential cookies may affect website functionality. We use Google Analytics for usage statistics and Vercel Analytics for performance monitoring. These services may use cookies to collect information. How We Share Your Information We do not sell your personal information. We share data with trusted third-party service providers who assist us, including Vercel and AWS for cloud hosting, bKash, Nagad, and Rocket for payment processing in Bangladesh, Resend for email services, Cloudinary for image storage, PostgreSQL providers for database services, and Google Analytics and Vercel Analytics for analytics. All service providers are contractually bound to protect your data. We may disclose information when required by court orders or legal processes, government requests, law enforcement investigations, protection of our legal rights, or fraud prevention. In case of merger, acquisition, or sale of assets, your information may be transferred to the new entity with prior notice. We may also share information with third parties when you explicitly consent. Data Security We implement industry-standard security measures including SSL/TLS encryption for data transmission, encrypted database storage, secure password hashing using bcrypt, JWT-based authentication, regular security audits, firewall protection, and DDoS protection. Administrative safeguards include limited employee access on a need-to-know basis, employee confidentiality agreements, regular security training, and incident response procedures. No method of internet transmission or electronic storage is 100 percent secure. While we strive to protect your data, we cannot guarantee absolute security. Data Retention We retain personal information only as long as necessary. Account data is retained for the duration of the account plus 2 years after closure. Transaction records are retained for 7 years as required by law. Communication logs are retained for 3 years. Marketing data is retained until you unsubscribe. Website analytics data is retained for 26 months. Backup data is retained for 90 days after a deletion request. Your Privacy Rights Depending on your location, you may have the right to request copies of your personal data and know how your data is used. You may request correction of inaccurate or outdated information. You may request deletion of your data, subject to legal retention requirements. You may receive your data in a structured format and transfer it to another service. You may limit how we process your data and object to specific uses. You may withdraw consent at any time and opt out of marketing communications. To exercise these rights, contact us at vhirsupport@gmail.com. We will respond within 30 days. Children's Privacy Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child, we will delete it immediately. Parents or guardians who believe their child has provided information should contact us at vhirsupport@gmail.com. International Data Transfers Your information may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards through standard contractual clauses, data processing agreements, and compliance with international privacy frameworks. Marketing Communications We send marketing emails only with your consent. Every email includes an unsubscribe link. You can opt out at any time. For SMS or phone marketing, we only contact you with explicit consent. Reply STOP to opt out at any time. Third-Party Links Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information. Reviews and Testimonials When you submit a review or testimonial, your name and content will be publicly displayed. Your email is kept private. You can request removal at any time. Photos are optional and controllable by you. Do Not Track Signals Our website currently does not respond to Do Not Track browser signals due to lack of industry standardization. We continue to monitor developments in this area. Data Breach Notification In the event of a data breach affecting your personal information, we will notify affected users within 72 hours. Notification will be sent via email. We will provide details about the breach and remediation steps. We will report to relevant authorities as required by law. Payment Information We do not store complete payment card details. Payment information is processed by PCI-DSS compliant third parties, encrypted during transmission, and tokenized for recurring transactions. We support bKash, Nagad, and Rocket for payments in Bangladesh, as well as direct bank transfers for domestic and international payments. Changes to This Privacy Policy We may update this Privacy Policy periodically. Changes will be posted on this page with an updated date. Significant changes will be notified via email. Changes become effective 30 days after posting. Continued use of our services after changes constitutes acceptance. Applicable Laws We comply with applicable data protection laws including the Digital Security Act 2018 of Bangladesh, the ICT Act 2006 as amended, the General Data Protection Regulation for European users, the California Consumer Privacy Act for California residents, and any future comprehensive data protection legislation applicable to our operations. Contact Us For privacy-related questions, concerns, or to exercise your rights, contact us. VHIR Tech Privacy Team Email: vhirsupport@gmail.com Phone: +880 1860052798 Website: www.vhirtech.shop We aim to respond to all privacy inquiries within 5 business days. Consent By using our services, you consent to the collection of information as described in this policy, the use of information for the stated purposes, sharing with service providers as described, storage and processing of your data, and cookie usage as configured. You may withdraw consent at any time by contacting us, though this may affect service availability. Your privacy is important to us. We are committed to protecting your personal information and being transparent about our data practices.